Negotiation, Facilitation and Mediation:

Principles and Practices

14th. September 2011


Second Session 9.15-10.15AM

Introduction to the Field: History and Key Concepts


The three readings for this second 60-minute session give you an introduction to the topics we will be examining in the course by defining some key concepts and providing an historical background to the fields of negotiation, facilitation and mediation. We will spend the session discussing the main topics and their inter-relationships; how disputes and conflict arise and the varied ways they are responded to including negotiation, facilitation, mediation. For this session read the chapters indicated below to get an overview. Note I suggest you only skim some parts of the chapters at this time. Read pages i-20 and then skim pages 20-40 of Moore to obtain a preliminary sense of the long history of mediation and the diversity in its practice around the world. Read pages i-19 and then skim pages 19-24 of Furlong to get an idea of how models provide guidance on diagnosing and resolving potential sources of conflict. We will return to these readings later in the course when we examine specific topics in more detail (e.g. mediation and the role of personality in creating and resolving conflict). In the meantime the examples the authors discuss can stimulate ideas for designing your own group negotiation case studies, which are the major part of the assignments. Furlong's discussion about the importance of becoming a "reflective practitioner" will be important in the third hour when we discuss the goals for the individual assignment.


  1. Moore, C. W. 2003. "Approaches to managing conflict," in The Mediation Process: Practical Strategies for Resolving Conflict. San Francisco: Jossey-Bass (3rd Edition) pp. i-20 (and skim 20-40). Negotiation Materials Site
  2. Moffitt, M. L. and R.C. Bordone. 2005. (Eds). The Handbook of Dispute Resolution. San Francisco: Jossey-Bass. pp. i-12. Negotiation Materials Site
  3. Furlong, G. T. 2005. The Conflict Resolution Toolbox: Models & Mapping for Analyzing, Diagnosing and Resolving Conflict. Mississaga, Canada: Wiley. pp. i-24. (and skim pp.19-24) Negotiation Materials Site


  1. Hermann, M.S. (ed.) 1994. "Introduction," Resolving Conflict: Strategies for Local Government. Washington, D.C. International City/County Management Association. pp.xi-xxi. (note particularly Figures 2 and 3). Negotiation Materials Site

Key Links

Association for Conflict Resolution (ACR)

ADR Institute of Canada


1. Conflict: The good, the bad and the ugly

2. What mediators do (Moore pp.18-19: American Arbitration Association)

3. Models for diagnosing and resolving conflict